Return & Refund Policy

At Lunalane, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring a smooth shopping experience. If for any reason you're not completely satisfied with your purchase, our Return & Refund Policy is here to help.

1. 100-Day Satisfaction Guarantee

We want you to love your Smooth Pedicure Wand and any other product you purchase from Lunalane. That’s why we offer a 100-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it within 100 days of receipt for a full refund—no questions asked.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition, unused, and with all tags and packaging intact.
  • The return is initiated within 100 days of the delivery date.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our support team at support@lunalane.store with your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Pack the item securely and send it back to us using the shipping method of your choice. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

4. Refunds

Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method. You will receive a confirmation email once the refund has been processed.

Important: If you used our "Priority Pedicure" shipping option, the shipping fee of $4.99 is non-refundable.

5. Exchanges

If you wish to exchange an item for a different color, size, or product, please contact our support team. We’ll guide you through the process and ensure you receive your desired item as quickly as possible.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lunalane.store with your order number and a photo of the issue. We will arrange for a replacement or a full refund, including return shipping costs.

7. Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as final sale.
  • Gift cards.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

  1. Check Your Bank Account: Refunds may take some time to be officially posted.
  2. Contact Your Bank or Credit Card Company: There may be processing delays.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@lunalane.store.

We appreciate your trust in Lunalane and are dedicated to ensuring a positive shopping experience. If you have any questions or need further assistance, don’t hesitate to reach out.