Shipping & Delivery
Shipping & Delivery
At Lunalane, we're committed to ensuring that your shopping experience is as seamless and enjoyable as possible. Our Shipping & Delivery policies are designed to get your orders to you quickly and efficiently, no matter where you are.
Shipping Options
1. LunaLane FreePass Shipping (Free)
Enjoy free standard shipping on all orders.
- Delivery Time: 10-25 business days
- Tracking: Available for all orders
2. Lunalane SwiftExpress ($4.99)
Get your items faster with our premium shipping option.
- Delivery Time: 7-15 business days
- Tracking: Available for all orders
Processing Time
Once your order is placed, please allow 1-3 business days for processing. During this time, our team carefully packs and prepares your items for shipment.
Shipping Destinations
We proudly ship to customers worldwide. Whether you're in the US, Europe, or anywhere else, Lunalane has you covered. Please note that delivery times may vary depending on your location.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can track your package on our website or through the carrier's site to stay updated on its journey.
Customs & Duties
For international orders, customs and duties may apply. These charges are the responsibility of the customer. Please check with your local customs office for more information on these fees.
Missing or Lost Packages
If your package is missing or lost, please contact our customer service team at support@lunalane.store as soon as possible. We'll work with the carrier to locate your package and ensure it reaches you.
Delivery Issues
If you experience any issues with your delivery, such as delays or damaged items, please reach out to us immediately. We're here to help and will do everything we can to resolve the issue promptly.